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Frequently Asked Questions
Shipping, subscriptions, returns and the basics — all in one place.
Shipping
How fast is delivery?
Standard UK delivery is free on every order. Next-day delivery is available at checkout for £4.99. Orders placed before 2pm on a working day are dispatched the same day.
Do you ship outside the UK?
See our shipping policy for current destinations and rates.
Subscriptions
Can I subscribe and save?
Yes — most products offer a subscription with a discount on every order.
Can I pause, skip or cancel my subscription?
Yes, at any time from your account. There's no minimum term. See our cancellation policy for details.
Returns & refunds
What is your returns policy?
Unopened, unused products can be returned within 30 days of delivery for a refund. See our returns & refunds page for the full process.
Products
Where are Leaf & Pulse products made?
All products are manufactured in the United Kingdom to GMP standards.
How are your products tested?
Finished batches are tested for identity and purity by independent, ISO/IEC 17025-accredited laboratories in the UK.
Are your products vegan?
Most are — check the individual product page for capsule material and any animal-derived ingredients (some, like our Ox Bile and Dihydroberberine formulas, are not vegan).
Is NMN legal to buy in the UK?
Yes, though its long-term regulatory status is still under FSA review. See our full explainer.
Are these products medicines?
No. They are food supplements, not licensed medicines, and are not intended to diagnose, treat, cure or prevent any disease.
Payment
What payment methods do you accept?
See our payment policy for current accepted methods.
Still need help?
Email info@leafandpulse.com or visit our contact page.
Our products are food supplements, not medicines — not intended to diagnose, treat, cure or prevent any disease.